Privacy Policy for SwiftSavior
Last Updated: May 29, 2025
Youzign SPRL ("we", "our", or "us"), trading as SwiftSavior, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Fill out forms on our website
- Request a quote or service
- Subscribe to our newsletter
- Contact us via email, phone, or other means
- Schedule an appointment for HVAC services
- Create an account on our website
- Participate in surveys, promotions, or contests
The personal information we collect may include:
- Name, email address, phone number, and home address
- Information about your HVAC system and service needs
- Payment information when purchasing our services
- Service history and preferences
- Property details relevant to HVAC installation or maintenance
- Communication preferences
- Feedback and survey responses
2. Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages viewed and time spent on those pages
- Links clicked
- Access times and dates
We collect this information using cookies, web beacons, and similar technologies. Please see our Cookie Policy section below for more information.
3. How We Use Your Information
We may use the information we collect for various purposes, including to:
- Provide, maintain, and improve our services
- Process and fulfill your service requests
- Send you technical notices, updates, and support messages
- Respond to your comments and questions
- Send you marketing communications (with your consent)
- Personalize your experience on our website
- Monitor and analyze usage patterns and trends
- Protect against, identify, and prevent fraud and other illegal activities
- Comply with our legal obligations
- Enforce our terms, conditions, and policies
- Schedule and manage service appointments
- Process payments and maintain financial records
4. Legal Basis for Processing
Under the GDPR, we process your personal data based on one or more of the following legal grounds:
- Consent: You have given us consent to process your personal data for specific purposes.
- Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
- Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
- Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided these interests are not overridden by your interests or fundamental rights and freedoms.
5. Disclosure of Your Information
We may share your personal information with:
- Service Providers: Third-party vendors, contractors, and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
- Business Partners: HVAC equipment manufacturers, parts suppliers, and other business partners with whom we collaborate to provide our services.
- Legal Requirements: When required by law, such as to comply with a subpoena, legal proceedings, or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
6. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you
- Whether there is a legal obligation to which we are subject
- Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)
7. Data Security
We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
8. Cookie Policy
Our website uses cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files that are stored on your device when you visit our website.
We use the following types of cookies:
- Essential Cookies: Necessary for the website to function properly.
- Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
- Functionality Cookies: Enable the website to provide enhanced functionality and personalization.
- Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed.
You can control and manage cookies in various ways. Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies, or to alert you when cookies are being sent. Please note that if you disable cookies, some features of our website may not function properly.
9. Your Rights
Under the GDPR and other applicable data protection laws, you have certain rights regarding your personal data, including:
- Right to Access: You have the right to request information about the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
- Right to Erasure: You have the right to request the deletion of your personal data under certain circumstances.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to our processing of your personal data under certain circumstances.
- Right to Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the information provided in the Contact Information section below.
10. Children's Privacy
Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
11. International Data Transfers
Your personal information may be transferred to and processed in countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.
13. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Youzign SPRL (trading as SwiftSavior)
16 rue de la Glacière
1060 Saint-Gilles
Belgium
Email: support@youzign.com
You also have the right to lodge a complaint with a data protection authority if you believe that we have not complied with applicable data protection laws.
